Q: Is AY Studio jewelry waterproof?
A: Our stainless steel and titanium pieces are water-resistant and designed for everyday wear, including showering and hand washing. With proper care, they’re made to live with you through real life.
Q: Will the jewelry tarnish or fade?
A: Stainless steel and titanium are highly resistant to tarnishing and corrosion. These materials are chosen specifically for their durability and long-lasting finish.
Q: Can I shower, workout, or swim in my jewelry?
A: You may shower and do light workouts in your jewelry.
For longevity, we recommend removing pieces before swimming in chlorine or saltwater and before intense workouts.
Q: Is the jewelry safe for sensitive skin?
A: Yes. Stainless steel and titanium are hypoallergenic and suitable for most sensitive skin types.
Material details are listed on each product page for full transparency.
Q: Where do you ship?
A: We currently ship nationwide within South Africa.
Q: How much does delivery cost?
A: Standard delivery is R49.
From time to time, we offer free shipping promotions, which will be announced on our website and social platforms.
Q: How long does delivery take?
A: Orders are processed within 1–3 business days.
Delivery typically takes 2–5 business days, depending on your location.
Q: Can I change or cancel my order after placing it?
A: If your order has not yet been dispatched, please contact us as soon as possible.
Once an order has been shipped, changes or cancellations are no longer possible.
Q: What is your returns policy?
A: Returns or exchanges are accepted within 7 days of delivery, provided the item is unused and in its original packaging.
Earrings and sale items are non-returnable unless faulty.
Please refer to our Returns & Exchanges Policy for full details.
Q: How do I care for my jewelry?
A: Our jewelry is low maintenance.
Simply rinse with clean water when needed, dry with a soft cloth, and store in a dry place when not in use.
Visit our Jewelry Care Guide for more tips.
Q: Do you offer gift-ready packaging?
A: Yes. All AY Studio orders arrive in beautiful, ready-to-gift packaging.
Q: How can I contact AY Studio?
A: 📧 Email:hi@adornyou.co.za
📱 Instagram: @aystudio.za
We aim to respond within 24–48 business hours.
Still Have Questions?
We’re here to help — reach out anytime.